職位描述
Major Responsibilities
?To be responsible for providing service management and support to company’s key commercial customers
?To act as a focal escalation contact point to customers on all service issues
?To establish and maintain a close working relationship with internal functional areas and external parties such as service partners in the region related to local and international services/products, service provisioning, fault management, fault resolution, network management, and crisis management
?To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule, cost and quality
Job Requirement/Qualification:
?Degree holder in Engineering or related disciplines with 3 years’ working experience, or High Diploma with 6 years’ working experience, in telecommunications services industry.
?Solid experience in customer service management role
?Customer-focused, mature, independent and able to work under pressure
?Strong communication and interpersonal skills
?Proficiency in spoken and written in both Chinese and English
企業介紹
電訊盈科有限公司（PCCW Limited）（香港聯合交易所上市代號：0008）是HKT集團控股有限公司（HKT）的控股公司，而HKT則是香港首屈一指的電訊商，也是世界級資訊及通訊科技公司。電訊盈科亦持有盈科大衍地產發展有限公司的大部分股權以及包括全資附屬公司UK Broadband Limited的海外投資。
PCCW/HKT率先為香港帶來 四網合一 的新體驗，提供一系列跨越固網、寬頻互聯網、電視及流動通訊四個平臺的創新媒體內容及服務。此外，本集團在致力滿足本地及國際商界的先進需要之余，亦為網絡商提供領先的技術服務，并承辦公營及私營機構的大規模外判資訊科技項目。
為配合中國區的業務發展，以下業務單位誠邀有信心活力、渴望尋求自我發展機會的優秀人才加入。
