Summary:
Within the Global Customer Service (GCS)/Customer Service (CS), the ideal person will be responsible and accountable for field services and delivery management in ASPAC. This includes the following:
-Measurement of Customer Satisf with the defined KPI set up by Global GCS
-Field Sales Engineers optimization that will impact cost and improve EBIT
-Services deliverables that will ultimately has an impact/ translate to a sales activities – either new service contract sales/ new equipment sales

Responsibilities:
? Manage direct global CS organization in ASPAC. Supervise, coordinate and guide regional / local CS organizations
? Field Management engagement
-Working with GCS team to define clear set of installation services and post support – complete end to end SOW
-Field management skill assessment and gap analysis for future quality and structure service delivery
? Hot-line Call center to be set-up to support ASPAC (be it in future we decide to build in-house/ outsource)
? Be part of the contributor in bioMérieux business development relating to customer satisf, contributing to sales via field management
? Act as an escalation point to drive to resolution to complex situations from a service and technical delivery to achieve customer satisf
? Ability to communicate in complex and multicultural environment. Negotiate frequently on problematics with others departments on conflicting ives (level 5) / others directions having a long term impact on corporation (level 4)
? To understand beyond the technical and practical knowledge, the fundamental characteristics of other business functioning conditions and their impact on the company business life and ability to drive decision in an international environment.

Qualifications:
-Master’s degree in engineering or biology
-Minimum 8-10 years of field management and engagement, including people management skill
-The candidate must have at least 4-5 years of Pre-sales activities, and having direct customer relationship is a plus prior to post- sales support
-Skillful in application like CRM, systems set-up, especially with software like MSFT Dynamics/CRM/ Sales Force Dot Com (SFDC)
-Prior IVD industry experience is not essential, but experience in pharma or medical devices/equipment, or from hardware vendors like IBM/ Siemens/ Agilent for load testing/ mission critical equipment is required
-Candidates with experience comprising70% hardware space and 30% software space are preferred
-Business acumen and agility
-Ability to manage in complex environment
-Negotiation skills with multi-nationals and multiple stakeholders
-A strong team p and ability to interact with multidisciplinary teams and work in a matrix environment
-Good communication and presentation skills and ability to deliver complex information into a simplified manner for different audiences
-Analytical and synthetic mindset / Sense of time and priorities management
-Approximately 40% travel is needed
-Fluency in English and Mandarin to communicate with key stakeholders especially those in China.

生物梅里埃公司創(chuàng)建于1963年，公司依賴自身的科技研究和工業(yè)生產(chǎn)資源，始終致力于開發(fā)作為醫(yī)療和工業(yè)用途的體外診斷產(chǎn)品。 集團(tuán)專門設(shè)計(jì)、開發(fā)、生產(chǎn)和推廣應(yīng)用在臨床和工業(yè)的系統(tǒng)。生物梅里埃的診斷系統(tǒng)是由試劑、 儀器和軟件組成，主要是為傳染病、工業(yè)微生物控制、心血管病和腫瘤病等四個(gè)主要策略性領(lǐng)域來(lái)設(shè)計(jì)。

在2008年，公司銷售額為11億1千1百萬(wàn)歐元，集團(tuán)共有11個(gè)生產(chǎn)基地和9個(gè)研究中心，分布于歐洲、北美洲和南美洲。集團(tuán)全球擁有38個(gè)辦事處，至2008年12月31日集團(tuán)員工超過(guò)5,700人。

生物梅里埃公司產(chǎn)品有兩個(gè)應(yīng)用領(lǐng)域 : 臨床和工業(yè)，臨床市場(chǎng)占總銷售額的85.5%，而工業(yè)市場(chǎng)占14.5%。工業(yè)的應(yīng)用主要在食品、藥品和化妝品的微生物分析，增長(zhǎng)非常迅速，生物梅里埃是全球體外診斷領(lǐng)域的第八大生產(chǎn)商。

生物梅里埃中國(guó)有限公司已經(jīng)20年的發(fā)展，自動(dòng)化微生物鑒定分析系統(tǒng)的用戶已達(dá)1400余家，自動(dòng)微生物培養(yǎng)系統(tǒng)已達(dá)700余家，全自動(dòng)細(xì)菌計(jì)數(shù)系統(tǒng)60余臺(tái)，手工產(chǎn)品用戶覆蓋全國(guó)的省市70%以上。同時(shí)公司擁有數(shù)十名微生物臨床及工業(yè)領(lǐng)域?qū)I(yè)人員和工程技術(shù)人員，其中許多人員都來(lái)自檢驗(yàn)一線，擁有豐富的檢驗(yàn)經(jīng)驗(yàn)和儀器維修經(jīng)驗(yàn)。全面負(fù)責(zé)生物梅里埃公司產(chǎn)品的銷售，儀器的安裝、維護(hù)及保養(yǎng)，以及用戶的培訓(xùn)及技術(shù)支持。